This browser or device does not support USB connections.
Please use Google Chrome or Microsoft Edge Browsers.
Phones and Tablets are not supported, yet; please use a computer
Step One: Put the hearing aids in the charger and close the lid
Make sure the removal threads are not caught in the lid
Step Two: Connect the charger to your computer with a USB cable
Step Three: Connect
Select the Charger from the pop-up, then click Connect
ERROR 157: Connection Canceled
Please choose the charger from the list...
ERROR 187: Connection Timeout
No device was selected. Please try again...
ERROR 197: Could not connect to charger!
Please unplug your USB cable and try again...
ERROR 162: Charger is locked!
Serial communication is not possible when the charger has been locked for production. Please use the unlock tool or use a different charger.
NOTE: THIS IS NOT ACTUALLY CHECKED YET. IS THIS CHECK NEEDED?
ERROR 145: USB Connection Lost!
Please unplug your USB cable and try again...
Step Four: Connecting to Charger...
ERROR 428: Left hearing aid missing!
Please put the left hearing aid in the charger
ERROR 429: Right hearing aid missing!
Please put the right hearing aid in the charger
ERROR 431: Timeout while connecting!
Please unplug your USB cable and try again...
Connection successful!
Device
Serial
Charger
xxxxxxxx
Left HI
xxxxxxxx
Right HI
xxxxxxxx
Step Five: Avoid noise and movement during device scan
You may hear faint beeps from the charger during the scan.
Step Six: Scanning!
Scan Step
Result
1.
Left Receiver Level
2.
Left Receiver THD
3.
Right Receiver Level
Queued
4.
Right Receiver THD
Queued
5.
Left Microphone Level
Queued
6.
Right Microphone Level
Queued
ERROR 637: Low Battery!
Please allow your system to charge for ten minutes, then try again.
ERROR 638: Lid Open!
Please close the charger lid and try again.
ERROR 622: Removal thread caught in charger lid?
Please verify the charger lid is fully closed and the removal threads are not caught in the lid.
- OR -
ERROR 691: Device Scan Timeout!
Device Scan should not take more than 30 seconds.
Step Seven: Submit Scan Results:
- OR -
Step Eight: Submitting Results to Eargo...
Results Successfully Submitted
Thank you! The scan is complete and your devices are in working order. You may now close this tab and disconnect your charger.
Submission ID = xx
ERROR 813: Could not submit results!
Problem with GET. http code tbd. Let Andrew know?
ERROR 829: Could not submit results!
Problem with PUT. Let Andrew know?
Results Successfully Submitted
Step Nine: Clean and Repeat
Your results show your hearing aids are too quiet, most likely from accumulated earwax.
Please clean your devices using the instructional video below, and then continue.
